Cyan Development Concepts

Business Administration

Courses and Overview

Courses and Overview

Overview:

  1. Attend to customer telephone, facsimile and electronic requests
  2. Create positive interactions through communication and identifying negative communication patterns
  3. Apply questioning and listening skills to provide effective customer service
  4. Apply methods for handling complaints and know how to use complaints to improve service Provide quality service to both internal and external customers
  5. Cultural awareness & sensitivity for dealing with customers and colleagues across a range of social contexts.
  6. A seller may be called a supplier, vendor, provider contractor or sub-contractor

Who Should Attend

The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.

We do offer this programme to high school learners as well.

The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.

We do offer this programme to high school learners as well.

HOW LONG IS THE COURSE

The is between one day and five days long (customizable).

WHAT YOU WOULD NEED

The candidate would need to bring a notepad, pen or you may need access to a functional laptop/ tablet.

METHOD OF TRAINING

Face-to-face
Virtual or Online Training

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