Business Administration
Business Administration
Courses and Overview
Courses and Overview
Overview:
- Employing effective telephone etiquette.
- Answering telephone according to organisational standards.
- Processing incoming calls according to organisational standards.
- Organisational standards will include tonality, volume, pronunciation, annunciation, vocabulary, timeous response, choice of greeting and clarity.
- Efficiently will include promptly, courtesy and effectively.
- Screening will include ascertaining reason for calling and / or if call may be redirected and the identity of the caller.
- Standard operating procedures will include site specific operating instructions, instructions, orders, guidelines, policies, procedures and systems.
Who Should Attend
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
HOW LONG IS THE COURSE
The is between one day and five days long (customizable).
WHAT YOU WOULD NEED
The candidate would need to bring a notepad, pen or you may need access to a functional laptop/ tablet.
METHOD OF TRAINING
Face-to-face
Virtual or Online Training
Who Should Attend
The course is aimed at youth and community leadership as well as those who want to advance in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
HOW LONG IS THE COURSE
The is between one day and five days long (customizable).
WHAT YOU WOULD NEED
The candidate would need to bring a notepad, pen or you may need access to a functional laptop/ tablet.
METHOD OF TRAINING
Face-to-face
Virtual or Online Training