Cyan Development Concepts

Outlines:
Telephone
Etiquette

1. Employing effective telephone etiquette

2. Answering telephone according to organisational standards

3. Processing incoming calls according to organisational standards

4. Organisational standards will include tonality, volume, pronunciation, annunciation, vocabulary, timeous response, choice of greeting and clarity.

5. Efficiently will include promptly, courtesy and effectively.

 

6. Screening will include ascertaining reason for calling and / or if call may be redirected and the identity of the caller.

7. Standard operating procedures will include site specific operating instructions, instructions, orders, guidelines, policies, procedures and systems.

Business Administration

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Who Should Attend

The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.

We do offer this programme to high school learners as well.

HOW LONG IS THE COURSE

The is between one day and five days long (customizable).

WHAT YOU WOULD NEED

The candidate would need to bring a notepad and pen along.

METHOD OF TRAINING

Face-to-face
Virtual or Online Training